About Wild Wisp Apparel

Who's Wild Wisp Apparel?

WildWisp Apparel began with a mission to connect people to nature through sustainable fashion. We create eco-friendly clothing that embodies the beauty and tranquility of the natural world. Our values include environmental stewardship, sustainability, and promoting a love for nature.

Read more here

Where is Wild Wisp located?

Wild Wisp Apparel currently operates online only, and delivers worldwide.

Wild Wisp Apparels headquarters are located in the Heart of the USA in Kansas City, KS.

How can I contact Customer Service?

Customer service can be contacted via email at

via our Live Chat in the bottom right corner,
or via our Contact Form on the Contact Us page of our website.

1-800 Number is coming soon.

What are Wild Wisps Mission & Values?

Our values include environmental stewardship, sustainability, and promoting a love for nature.

Our philosophy is clear:

  1. Innovate and Inspire: At WildWisp Apparel, we embrace innovation to bring you eco-friendly designs that push the boundaries of sustainable fashion. We're always creating and improving, inspired by nature's innovation and fashion's trends.
  2. Commit to Excellence: We strive for perfection in every detail of our work, ensuring that every piece of clothing you receive is crafted with care and precision.
  3. Foster Community: We believe in the power of togetherness, much like the harmonious ecosystems found in nature. WildWisp Apparel is dedicated to creating a supportive and inclusive community, both within our team and among our customers. We believe in treating our team well, knowing they'll pass on the good vibes to you.
  4. Storytelling: We believe in the transformative power of storytelling. Through our designs, we aim to tell compelling stories that connect people with the beauty and wonder of the natural world. Every piece of clothing is a narrative that reflects our commitment to nature and creativity.
  5. Embrace Optimism: We believe in the power of optimism to inspire and uplift. Our brand is dedicated to spreading positivity and encouraging a hopeful outlook through our nature-inspired designs.
  6. Act with Integrity: We honor the environment and all its inhabitants by maintaining high ethical standards in everything we do. From sourcing materials to production practices, integrity is at the heart of WildWisp Apparel. We approach everything with compassion and respect - for people, for the planet, and for great style.
  7. Celebrate Individuality: We celebrate the unique talents and perspectives of every individual. WildWisp Apparel encourages creativity and self-expression, ensuring our designs resonate with your personal style. We are grateful for every customer, partner, and natural wonder that inspires our designs.
  8. Bring Joy: We aim to reflect the joy of nature in our creations. WildWisp Apparel is committed to making sustainable fashion that brings happiness and enjoyment to your life.
  9. Compassion and Respect: We believe in treating everyone with compassion and respect. Whether it's our customers, team members, or partners, we approach every interaction with kindness and understanding, fostering a positive and respectful environment.
  10. Gratitude: We are deeply grateful for everyone who is part of our journey. From our dedicated team to our loyal customers and inspiring partners, each individual plays a crucial role in our success. We appreciate and value every contribution and connection.
  11. Team Prosperity: We prioritize the well-being of our team, understanding that a happy and motivated team will, in turn, create a positive experience for our community. By nurturing our team, we ensure that the good vibes extend to everyone who interacts with WildWisp Apparel.

Do you offer Gift Cards?

Yes, we offer gift cards in various denominations. You can purchase them on our website.

Can I purchase a product as a gift?

Yes, you can purchase products as gifts. During checkout, specify the recipient's shipping address and include a gift message if desired.

How do I apply for a job at your company?

Visit our Careers page on our website to view current job openings and submit your application.

Where can I find information about sales and promotions?

Subscribe to our newsletter and follow us on social media to stay updated on sales, promotions, and new product launches.

Orders & Shipping

How can I track my order?

You can track your order using the tracking link provided in your order confirmation email.

Alternatively, you can track your order by logging into your account on our website.

Follow these steps to track your order through your account:

  • Go to the WildWisp Apparel website.
  • Click on the "Log In" button at the top right corner of the page. The "Log In" button is represented by an icon of a small person (just the upper torso and head).
  • Enter your login details and access your account.
  • Navigate to the "Orders" section in your account dashboard.
  • Find the order you want to track and click on the tracking link provided.

Alternatively, you can log in directly at https://account.wildwisp.store to track your orders.

If you have any issues, please contact our customer service for assistance.

What are your shipping options and costs?

We offer low-cost flat-rate shipping to ensure that getting your favorite WildWisp Apparel pieces is easy and affordable.

While we currently do not provide expedited shipping, we are working on expanding our options to include faster delivery methods soon.

Plus, enjoy free shipping on orders over $125 within the USA and over $175 for international orders.

Shipping costs and options will be calculated at checkout based on your location and chosen delivery method.

Read our shipping policy here

Do you offer international shipping?

Yes, we ship to select international destinations.

Additional fees, taxes, and customs duties may apply for international shipping, and customers are responsible for these charges.

How long will it take to receive my order?

Our products are handmade and printed on-demand, typically taking 2-7 business days to craft your order.

Shipping times vary by location:

  • USA: 3-5 business days
  • United Kingdom: 8-12 business days
  • Canada: 6-15 business days
  • Australia: 10-15 business days
  • Europe: 3-10 business days
  • Worldwide: 10-20 business days

The average time to receive your order is currently 7 days.

Can I change order cancel my order after it's been placed?

Orders can be changed or canceled within 24 hours of placement.

Please contact customer service at support@wildwisp.store as soon as possible.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be returned in their original condition without signs of wear or alteration. Final sale items are not eligible for return or refund.

There may be a 10% restocking fee applied to returns.

How do I return an item?

Login to your account at https://account.wildwisp.store/, or click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the "Email" field, enter your email address, and then click "Continue".
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Can I exchange an item?

Yes, exchanges are possible within 30 days of purchase. Follow the return process and specify that you want an exchange.

What items are non-returnable or non-refundable?

Final sale items are non-returnable and non-refundable.

How long does it take to process a return?

Once we receive your returned item, it takes approximately 5-7 business days to process the return and issue a refund to the original payment method.


What payment methods do you accept?

We currently accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

Is my payment information secure?

Yes, we use 256 Bit SSL secure encryption technology to protect your payment information. All transactions are processed through a secure payment gateway.

Can I use multiple payment methods for one order?

Currently, we only accept one payment method per order.

How do I apply a discount code?

Enter your discount code in the designated field at checkout, and the discount will be applied to your total before you complete the purchase.

What should I do if my payment is declined?

Please double check all of your payment information and make sure that everything is spelt correctly and there are no typos.
If the problem persists, contact your bank or payment provider for assistance.
Alternatively, try using a different payment method.

Product Information

How do I find the right size?

Refer to our size chart available on each product page. If you need further assistance, contact customer service via Live Chat, or at support@wildwisp.store

What materials are your products made from?

How do I care for and wash my clothing?

Care instructions are available on each product page, as well as here.

Follow the care instructions on the product label. Generally, we recommend washing our clothing in cold water with similar colors and hanging to dry to maintain their quality and longevity.

Do you offer custom or personalized products?

No, currently we do not offer custom or personalized products.

What should I do if I receive a defective item?

Contact customer service immediately at support@wildwisp.store with your order number and a photo of the defect. We will assist you with a replacement or refund.

Your Account

How do I create an account?

Click on the "Account" icon on our website and follow the prompts to create a new account using your email address and a password.

Or visit https://account.wildwisp.store

What are the benefits of creating an account?

Creating an account allows you to track your orders, save your shipping details for faster checkout, and receive updates on new products and promotions.

How do I reset my password?

Luckily, there are no passwords to remember for Wild Wisp Apparel!

Just enter your email on the login page, and you'll receive a 6 digit code in your email. Use this 6 digit code to login!

How can I update my account information?

Log in to your account and navigate to the account settings to update your personal information, shipping addresses, and payment details.

How do I subscribe or unsubscribe from your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box on our website. To unsubscribe, click the "Unsubscribe" link at the bottom of any newsletter email or update your preferences in your account settings.


What are your sustainability practices?

We use sustainable materials, minimize waste through on-demand production, and support fair labor practices. We are committed to reducing our environmental impact and promoting sustainability in all aspects of our business.

Are your products eco-friendly?

Yes, our products are made from eco-friendly materials such as organic cotton and recycled polyester. We strive to minimize our carbon footprint and use environmentally responsible processes.

Do you have any certifications for sustainability?

Some of the products we sell are already certified, with certifications such as OCS, OKEO-TEX, GRS, GOTS. However we are in the process of obtaining more certifications to further validate our commitment to sustainability.

Check our sustainability page for more info.

How do you ensure ethical labor practices?

We partner with suppliers who adhere to fair labor practices and ethical standards. We conduct regular audits to ensure compliance with our ethical guidelines.

Our suppliers are certified with the Fair Labor Association.